We are available Monday – Sunday: 9AM – 9PM CET
Our live assistants are currently offline. Please try again during Regular opening hours.
Give us a call.
00800 - 74636499
international rates may apply
+31 - 702090410
Send us an email. If you want us to assist you faster, reach us via Live Chat.
Our orders are usually shipped and delivered within 4-5 business days after the order is confirmed, with standard delivery.Based on the carrier and pick-up times, delivery times may vary.
Shipping costs are 3,90 GBP, but are free for orders over 50 GBP.
In case of delays, you will be informed accordingly. General delays may also appear on the website.
We have made returning an item as easy as possible for you:
- Find the return label in the original shipping box
- Stick the label onto the box
- Drop the parcel off at your nearest post office (or in a store near you if applicable)
Make sure to only return items from the same order. When you have items from another order to return, use the box and return label from that order.
You can read more about our return policy in the complete FAQ in the returns section on our website, if needed.
Your online order can be returned within 60 days. We’ll take the date on your receipt as a starting point. You can also return your items to a selected store* within 60 days after receiving your parcel.
The following applies to all items: we can only take them back if they’re returned in the same condition as they were sent and have their original tags. Perfumes and make-up may only be returned in their original sealed wrapping and we don’t take back gift cards. There’s a selection of items that can only be returned if they’re also unopened, still in the original packaging and unworn. This goes for:
Incomplete returns or items that have been worn or washed won’t be accepted. If pieces have deteriorated due to extensive use, it can happen that we send them back to you. To avoid mistakes in scanning your returns the items should match the return label. If you have items from multiple orders that you’d like to send back, please make sure to use the correct label for each return and pack them separately.
* Online orders cannot be returned in outlet stores.