SHIPPING
Our delivery times are unchanged unless communicated differently on our daily updated Customer Service pages.
DELIVERY LOCATIONS AND TIMES
Our aim is to deliver your order as quickly as possible. For information on the countries we deliver to, delivery time, cost and partners, please look at the table below:
| Shipping method | Expected delivery time | Shipping costs | |
|---|---|---|---|
| GLS/Parcelforce | 2 - 3 working days | £3.95 | |
| UPS Express | 1 - 2 working days | £9.95 | |
| UPS Access Point | 2 - 3 working days | £3.95 | |
| COLLECT IN STORE | 2 - 3 working days* | FREE |
The above mentioned delivery time estimation is after the parcel has left our warehouse. When your parcel has been shipped you will receive a shipping confirmation email.
Please note that orders placed during the weekend or on (official) holidays, will be processed on the next working day. If we are unable to ship your goods within this timeframe we will inform you whenever possible.
We only have 30 minutes to cancel your order after it has been placed.
* We'll email you when your order is ready to be collected. You'll have 30 days to collect your item from this point. Please bring your order number and photo identification with you when collecting. Check the list of stores offering this service here.
AREAS WE DO NOT SHIP TO
In the table below you may find the postcodes we do not ship to. We ship to residential and business addresses only. We do not ship to PO Boxes.
| Country | Postcodes we do not ship to |
|---|---|
| United Kingdom | FROM JE1 TO JE5 |
| FROM GY1 TO GY9 | |
| FROM IM1 TO IM99 | |
| FIQQ 1ZZ | |
| GX11 1AA | |
| TKCA 1ZZ | |
| SIQQ 1Zz | |
| PCRN 1ZZ | |
| BBND 1ZZ | |
| BIQQ 1ZZ | |
| TDCU 1ZZ | |
| STHL 1ZZ | |
| ASCN 1ZZ | |
| Ai-2640 |
TRACK YOUR ORDER
You will receive a shipping confirmation e-mail the moment your order will leave our warehouse. This e-mail contains a link to the track&trace information of your parcel, provided by the carrier in charge of your shipment. If for any reason the provided link does not work, you can just copy the tracking number included in your shipping confirmation e-mail and copy it on the carrier's website www.parcelforce.com or www.ups.com.
If you're collecting your order in store, you'll receive an email when it is ready to be picked up.
SHIPPING TO MULTIPLE LOCATIONS
We are currently not offering the option to ship to multiple addresses. If you would like to ship the same order to multiple addresses, we advise you to place an order for each address.
DAMAGES
Every order that we send from our warehouse is carefully inspected.
In case you receive a damaged parcel, we kindly ask you to contact our customer service team.
Before accepting your delivery, please inspect the parcel and its content for any potential damage that may have occurred during the shipment.
It’s normal for the carton to show some wear, however, if the damage is significant, then we kindly ask you to do the following:
- If the damage is minor, please accept the parcel but make a note of the damage on the delivery receipt, sign and date it.
- If the carton looks seriously damaged, you may refuse your order. Under this circumstance, please contact us immediately.
When you contact our Customer Service Team, please have your order number, item number and tracking number (all this information is included in your shipment confirmation e-mail) along with your e-mail address and phone number at hand.
We will do our best to refund your purchase amount as soon as we receive your returned order.
If you notice any damage after having accepted your delivery, you can return your parcel using the enclosed supplier return stickers. For more information about returns click here.
COLLECT IN STORE
You can now pick up your Calvinklein.com order in selected Calvin Klein stores by choosing 'Collect in Store' at the checkout. Delivery is FREE and there is no minimum spend. Your order will be sent via our standard delivery and will arrive in store in 2-3 working days. You will receive a 'ready for collection' email from Calvin Klein confirming when your order is in store and ready to collect. You'll have 30 days to collect your item from the date you receive this email. Please bring this email and a valid form of photo identification when you come to pick up it up. To check the list of stores offering this service click here.
RETURN IN STORE
If you are not completely satisfied with your Calvinklein.com purchase, for any reason, you may return your item in selected CalvinKlein stores within 60 days of the order being in your posession. Please bring your invoice with you when returning items and we will offer you a full refund via the original payment method, provided the items have their original labels and are in the same condition as they were sent. The following items may not be returned: underwear, swimwear, gift cards, perfumes and make-up (unless in original sealed wrapping). To check which stores offer this service, click here.