Our delivery times are unchanged unless communicated differently on our daily updated Customer Service pages.

DELIVERY LOCATIONS AND TIMES

Our aim is to deliver your order as quickly as possible. For information on the countries we deliver to, delivery time, cost and partners, please look at the table below:

Shipping method Expected delivery time Shipping costs 
GLS/Parcelforce 2 - 3 working days £3.95FREE
UPS Express 1 - 2 working days £9.95 
UPS Access Point 2 - 3 working days £3.95FREE
COLLECT IN STORE 2 - 3 working days* FREE 

The above mentioned delivery time estimation is after the parcel has left our warehouse. When your parcel has been shipped you will receive a shipping confirmation email.

Please note that orders placed during the weekend or on (official) holidays, will be processed on the next working day. If we are unable to ship your goods within this timeframe we will inform you whenever possible.

We only have 30 minutes to cancel your order after it has been placed.

* We'll email you when your order is ready to be collected. You'll have 30 days to collect your item from this point. Please bring your order number and photo identification with you when collecting. 

AREAS WE DO NOT SHIP TO

In the table below you may find the postcodes we do not ship to. We ship to residential and business addresses only. We do not ship to PO Boxes.

Country Postcodes we do not ship to
United Kingdom FROM JE1 TO JE5
FROM GY1 TO GY9
FROM IM1 TO IM99
FIQQ 1ZZ
GX11 1AA
TKCA 1ZZ
SIQQ 1Zz
PCRN 1ZZ
BBND 1ZZ
BIQQ 1ZZ
TDCU 1ZZ
STHL 1ZZ
ASCN 1ZZ
Ai-2640

TRACK YOUR ORDER

You will receive a shipping confirmation e-mail the moment your order will leave our warehouse. This e-mail contains a link to the track&trace information of your parcel, provided by the carrier in charge of your shipment. If for any reason the provided link does not work, you can just copy the tracking number included in your shipping confirmation e-mail and copy it on the carrier's website www.parcelforce.com or www.ups.com.

If you're collecting your order in store, you'll receive an email when it is ready to be picked up.

SHIPPING TO MULTIPLE LOCATIONS

We are currently not offering the option to ship to multiple addresses. If you would like to ship the same order to multiple addresses, we advise you to place an order for each address.

DAMAGES

Every order that we send from our warehouse is carefully inspected.

In case you receive a damaged parcel, we kindly ask you to contact our customer service team.

Before accepting your delivery, please inspect the parcel and its content for any potential damage that may have occurred during the shipment.

It’s normal for the carton to show some wear, however, if the damage is significant, then we kindly ask you to do the following:

  • If the damage is minor, please accept the parcel but make a note of the damage on the delivery receipt, sign and date it.
  • If the carton looks seriously damaged, you may refuse your order. Under this circumstance, please contact us immediately.

When you contact our Customer Service Team, please have your order number, item number and tracking number (all this information is included in your shipment confirmation e-mail) along with your e-mail address and phone number at hand.

We will do our best to refund your purchase amount as soon as we receive your returned order.

If you notice any damage after having accepted your delivery, you can return your parcel using the enclosed supplier return stickers. For more information about returns click here.

COLLECT IN STORE

You can now pick up your Calvinklein.com order in selected Calvin Klein stores by choosing 'Collect in Store' at the checkout. Delivery is FREE and there is no minimum spend. Your order will be sent via our standard delivery and will arrive in store in 2-3 working days. You will receive a 'ready for collection' email from Calvin Klein confirming when your order is in store and ready to collect. You'll have 30 days to collect your item from the date you receive this email. Please bring this email and a valid form of photo identification when you come to pick up it up.

RETURN IN STORE

If you are not completely satisfied with your Calvinklein.com purchase, for any reason, you may return your item in selected CalvinKlein  stores within 60 days of the order being in your posession. Please bring your invoice with you when returning items and we will offer you a full refund via the original payment method, provided the items have their original labels and are in the same condition as they were sent. The following items may not be returned: underwear, swimwear, gift cards, perfumes and make-up (unless in original sealed wrapping).