Please be advised that we are currently experiencing a higher volume of enquiries and are unable to respond within our usual timeframe.
We will endeavour to respond as quickly as possible, however, if you require a prompt response, you may contact us at 00800–74636499 (toll free number), Mon - Sat: 08:00 - 21:00.
SHIPPING
DELIVERY LOCATIONS AND TIMES
Our aim is to deliver your order as quickly as possible. For information on the countries we deliver to, delivery time, cost and partners, please look at the table below:
| Shipping method | Expected delivery time | Shipping costs |
|---|---|---|
| GLS/Parcelforce | 2 - 3 working days | £3.95 |
| UPS Express | 1 - 2 working days | £9.95 |
| UPS Access Point | 2 - 3 working days | £3.95 |
The above mentioned delivery time estimation is after the parcel has left our warehouse. When your parcel has been shipped you will receive a shipping confirmation email.
Due sale season, delivery might take a little longer. We apologize for the inconvenience.
Please note that orders placed during the weekend or on (official) holidays, will be processed on the next working day. If we are unable to ship your goods within this timeframe we will inform you whenever possible.
We only have 30 minutes to cancel your order after it has been placed.
AREAS WE DO NOT SHIP TO
In the table below you may find the postcodes we do not ship to. We ship to residential and business addresses only. We do not ship to PO Boxes.
| Country | Postcodes we do not ship to |
|---|---|
| United Kingdom | FROM JE1 TO JE5 |
| FROM GY1 TO GY9 | |
| FROM IM1 TO IM99 | |
| FIQQ 1ZZ | |
| GX11 1AA | |
| TKCA 1ZZ | |
| SIQQ 1Zz | |
| PCRN 1ZZ | |
| BBND 1ZZ | |
| BIQQ 1ZZ | |
| TDCU 1ZZ | |
| STHL 1ZZ | |
| ASCN 1ZZ | |
| Ai-2640 |
TRACK YOUR ORDER
You will receive a shipping confirmation e-mail the moment your order will leave our warehouse. This e-mail contains a link to the track&trace information of your parcel, provided by the carrier in charge of your shipment. If for any reason the provided link does not work, you can just copy the tracking number included in your shipping confirmation e-mail and copy it on the carrier's website www.parcelforce.com or www.ups.com.
SHIPPING TO MULTIPLE LOCATIONS
We are currently not offering the option to ship to multiple addresses. If you would like to ship the same order to multiple addresses, we advise you to place an order for each address.
DAMAGES
Every order that we send from our warehouse is carefully inspected.
In case you receive a damaged parcel, we kindly ask you to contact our customer service team.
Before accepting your delivery, please inspect the parcel and its content for any potential damage that may have occurred during the shipment.
It’s normal for the carton to show some wear, however, if the damage is significant, then we kindly ask you to do the following:
- If the damage is minor, please accept the parcel but make a note of the damage on the delivery receipt, sign and date it.
- If the carton looks seriously damaged, you may refuse your order. Under this circumstance, please contact us immediately.
When you contact our Customer Service Team, please have your order number, item number and tracking number (all this information is included in your shipment confirmation e-mail) along with your e-mail address and phone number at hand.
We will do our best to refund your purchase amount as soon as we receive your returned order.
If you notice any damage after having accepted your delivery, you can return your parcel using the enclosed supplier return stickers. For more information about returns click here.